The IT Support Technician will provide professional, effective, knowledgeable and rapid IT support to staff and students as needed in the University. They will triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and our call logging system.

The post-holder will be based primarily at the DDaT Service Desk on level 2 of the library but may be required to work at other locations on campus providing a range of IT support services to the University’s staff and students.

Knowledge and experience of computer hardware and software including desktop PCs, Macs, laptops, and mobile devices is a distinct advantage, experience with Audio Visual Equipment such as projectors and Microphones would also be an advantage. Customer service and excellent communications skills are essential.

Method of application

Please send CV and covering email to Felipe Pinedo Vergara jfpv20@bath.ac.uk

Closing Date

Friday 20 November (or earlier depending on applications, please note due to the expected volume of applications you may not receive a response if your application is unsuccessful)