Full Role description

Main purpose of the role:

• To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the Telephone Friendship Team immediately.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment:

• Minimum of 1 hour per week.
• There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values:

We are a values-based organisation and strive to demonstrate our values in all we do:

• With love: We carry out our work with love, care and compassion Living positively We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives
• As a family: We work and live as one team, one family, one community
• Standing in their shoes: We show admiration and respect for people and never forget what they have done
• Take courage: We are not afraid to what is right and what is needed What we are looking for from volunteers

Essential skills and attributes:

• It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support.
• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people
• We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies.
• The role is dependent on a DBS check.

Behaviours & characteristics:

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction
• Training

Other information you need to know:

• This is a remote role, and you will be required to attend online induction training.
• You will need access to a phone to make calls and access to emails to receive information regarding your calls.

• Why do you think you would be a good fit for this position?
• Please confirm that you understand this is a volunteer role and wish to continue with your application.

Language:

• English (preferred)

Work Location: Remote

Action Tutoring is a national education charity that offers free maths and English tutoring to pupils facing disadvantage. 

By volunteering as a tutor at a local school or online, you'll be supporting children to build their confidence and help ensure they leave school with the grades needed to build a bright future.

What will I be doing?

• Tutoring 1-3 pupils in Year 5 or 6, or Year 7, 10 or 11.

• Commit to one hour a week, for up to 20 weeks. You choose the day and time to sign up to.

• Use our tutor workbooks to guide your pupils through activities that will boost their confidence and grades.

What you'll gain:

• Receive induction training, tutor workbooks and ongoing support.

• Develop skills like communication, leadership, and problem-solving.

• Meet like-minded people in our volunteer community.

• Travel expense reimbursement (up to £5 per session).

• Free DBS check.

This volunteer role is perfect for you if you:

• Are passionate about making a difference and helping young people succeed, particularly those facing disadvantage.

• Seek valuable experience working with children and are eager to hone essential skills such as communication, mentorship, and leadership – all highly valued in any career path.

• Have a busy schedule but are keen to contribute to your community, as this flexible role requires just one hour a week, either in-person or conveniently online.

We look for volunteers with:

• Solid subject knowledge in the area they wish to tutor, which may be demonstrated by a degree or grade B at A-level qualification (or equivalent) or relevant experience.

• The ability to explain concepts clearly and patiently.

• A commitment to supporting pupils’ academic progress.

We recognise that valuable experience can be gained through diverse routes, so if your qualifications differ from those mentioned - we still encourage you to apply! Please highlight any relevant experience or skills in your application.

We welcome applications from volunteers across England, Wales, Scotland, and Northern Ireland. (Please note: this is a volunteer, unpaid position.)

The network is free to join, and it is a fun and friendly space for autistic young people aged 13-25 to be themselves and take part in opportunities to advocate for autistic young people. No diagnosis is required.

By joining, you can volunteer your time to:

• Complete surveys to share your voice on improving services for autistic young people
• Take part in research to help improve support for autistic young people
• Take part in workshops and focus groups with external organisations looking to make their content more accessible. In the past we have worked with Vodafone, Natwest, Tellmi, Schuh, Vanish and more.
• Help improve the services and community platform at Ambitious about Autism

You can sign up and take part in opportunities here -  https://ambitious-youth-network.ambitiousaboutautism.org.uk/

What is an Information & Advice Volunteer?

An I&A volunteer is someone who supports older people by providing clear, accurate, and helpful information and signposting to help them navigate challenges as they age. They are part of a team that offers guidance and support on a wide range of issues.

What does an Information & Advice Volunteer do?

Information & Advice Volunteers provide guidance and/or signposting on topics such as healthcare, home support, benefits, legal matters, and loneliness. Support is offered through office sessions, home visits, or remotely via phone or email.

What skills or qualities do you need?

Empathetic, patient, reliable, with a desire to help.
Bonus – Experience in social care is helpful but not essential.

Please note that we also offer a more straightforward version of this role, focused purely on helping people fill in forms - no prior knowledge or experience needed. If you like the sound of helping older people but want to start with something simple and practical, this could be a great fit.

Till vacancies

Wed AM, Fri AM, Fri PM

9-1 or 1-5

Sunday 12-4 PM

Or covering shifts when need throughout the week, on a less regular basis

Please apply directly via the following link:

https://volunteering.oxfam.org.uk/opportunities/99626-till-volunteer-till-volunteer-at-argyle-st-bath-2025-10-15

12 Argyle Street, Bath, Bath and North East Somerset, BA2 4BQ, United Kingdom

Meeting and greeting patients.
Offering support to patients or loved ones.
Supporting patients at organised courses/workshops.

Sign up form: Share & Repair February Café Volunteer Sign Up – Fill in form (https://forms.office.com/e/nY8A0qkDU0)

ReMind UK hold post diagnosis events and wellbring programmes and we are looking for anyone willing to help spead the word.

This is an 'as and when' role rathen than a commited daily/weekly basis.

About the Programme

This initiative combines structured and informal learning to create a supportive and consistent learner journey:

• Structured sessions introduce practical English around everyday themes (e.g. navigating the city, social interaction, engaging with culture)
• Informal sessions take place in community settings across Bath (in museums, parks, and cafés), where learners can practise English in real-life contexts
• Sessions are organised into small, consistent groups, helping participants build confidence over time

The programme also places strong emphasis on cultural exchange, particularly engaging with East and Southeast Asian communities represented in our collection.

The Role of Volunteers

As a volunteer, you may:

• Facilitate small-group conversations, helping learners practise speaking in a relaxed and supportive setting
• Support structured learning sessions, reinforcing key vocabulary and themes
• Use simple conversation prompts and activities to encourage participation
• Help create an inclusive environment where all learners feel comfortable contributing
• (Optional) Lead short guided walks or museum-based sessions, using the local environment as a conversation tool

You will be supported with so that you can feel confident in your role, but if you are interested in helping with the structured lessons, some experience with language teaching/tutoring would be necessary.

Who We’re Looking For

We welcome applications from people who:

• Are confident English speakers
• Have an interest in supporting language learning and community engagement
• Are patient, encouraging, and able to work with people from diverse backgrounds
• Can commit to attending sessions consistently (monthly) to help build continuity for learners

Experience in teaching, tutoring, or facilitating groups is highly valued, but for involvement with the informal sessions it is not essential. We are particularly keen to hear from individuals with connections to East and Southeast Asian communities, in line with the museum’s mission and collection.

What You’ll Gain

• Experience supporting a community-based learning programme
• Opportunities to develop facilitation and communication skills
• The chance to contribute to a welcoming, culturally rich environment
• Being part of a project that supports confidence, connection, and inclusion in the local community

If you’re interested in being part of a thoughtful, evolving programme that values both language learning and cultural exchange, we would be delighted to hear from you.