Sendias Bathnes supports children and young people (0-25 years) with special educational needs and their parents. We are looking to expand our team of volunteers with an Administrator who will telephone families to gain feedback on our service.
An important part of our work is to gather feedback from service users. This volunteering role involves making direct contact with service users, completing surveys with them over the telephone.
Location: Civic Centre, Keynsham or working from home
Requirements: A few hours per week
We use a Safer Recruitment policy and references and Disclosure and Barring Service (DBS) checks will be carried out before you start
Role Profile: Sendias Bathnes offers free, impartial and confidential information, advice and support to children and young people between the ages of 0 to 25 with special educational needs and disabilities (SEND) and their parents/carers. The Volunteer Administrator will contribute to the work of the Sendias Bathnes team by providing administrative support.
Activities:
Making direct contact with service users, completing surveys with them over the telephone
Recording service users’ answers and feedback on Cross Data (database)
Providing general information about the Sendias Bathnes Service
Reporting any service users’ questions or concerns to the Sendias Bathnes team via email.
We will provide:
Induction training and support in your volunteering role
Relevant training to keep your knowledge and skills updated
Out of pocket expenses can be reimbursed
Person Profile:
Excellent communication skills and confidence speaking with others over the telephone
Customer focused, with a courteous and professional manner
Confidentiality and impartiality
Basic knowledge of SEND
Accurate record keeping, complying with Data Protection Act and GDPR
Experience of using a database (desirable) but not essential. Training will be provided.
Please visit our website to apply:
https://sendiasbathnes.org.uk/volunteer-us
or call Jane on 01225 395065 for a chat